Refund & Return Policy

We strive to provide quality products and exceptional service. While most of our customers have a smooth experience, we understand that issues can happen. That’s why we offer a 90-day satisfaction guarantee.

What’s covered under our 90-day guarantee:

If the software you receive is faulty or doesn’t work as intended, you may request:

• A replacement license at no extra cost

• Or a full refund, within 90 days of your purchase

Even after the 90-day period, we’re still here to help. In most situations, we’ll be happy to provide a replacement if your issue falls within reasonable circumstances.

Limitations & Exceptions

Our 90-day policy does not apply to cases caused by:

• User setup errors

• System incompatibility

• Accidental purchases

• Change of mind or voluntary cancellation

Refunds and returns are only granted when the issue originates from the product itself and not from external causes.

Returned Payments & Disputes

By placing an order, you agree to our payment terms. If a payment is reversed or disputed, you’ll be responsible for:

• A $50 returned payment fee

• And the full amount of your original order

Unresolved balances may be forwarded to a third-party collections agency and, where necessary, reported to relevant authorities.

Technical Assistance

Need help installing your software? Our team is ready to support you with setup and troubleshooting.

While we do our best to resolve issues, please note we’re not liable for:

• Compatibility problems

• Installation issues caused by your device

• Data loss or system errors

• Any damages exceeding the value of the purchased product

Have a question? Reach out to us at [email protected].

Refund Process

To request a refund, please email us @[email protected] so we can locate your purchase.

If your refund is approved, it will be processed to your original payment method within 5 business days.

Still waiting on a refund? We recommend:

1. Checking your account balance again

2. Contacting your bank or card provider

3. If needed, emailing us at [email protected]

Exchanges

We are happy to replace defective products with the same item if reported within a reasonable time frame.

Contact Us:
Email:[email protected]
Address:651 N Broad St, Suite 206, Middletown, DE 19709 USA
Phone Number: +1 (352) 856-1526
Support hours: 9am – 6pm PST Monday – Saturday