At LetGoTax (“we,” “us,” or “our”), we strive to provide the highest quality tax software, preparation, and advisory services. We want you to be completely satisfied with your experience. This Refund Policy outlines the terms and conditions under which refunds are provided for purchases made on https://letgotax.com.

1. DIGITAL TAX SOFTWARE & DOWNLOADABLE PRODUCTS

Due to the nature of digital goods and electronic software delivery, the following terms apply to digital tax software purchases:

  • Non-Refundable After Activation/Filing: Once a digital tax software license key has been activated, accessed, or used to prepare/e-file a tax return, the purchase is generally non-refundable.
  • Pre-Filing Refund Eligibility: You may request a full refund within [e.g., 7–14 days] of purchase, provided that:
    • The software license key has not been registered or activated.
    • No tax return has been transmitted or e-filed through the software.
  • Technical Issues: If you encounter technical defects or system incompatibility that prevent you from using the software, please contact our support team. If we are unable to resolve the issue within a reasonable timeframe, a full or partial refund may be granted at our discretion.

2. TAX PREPARATION & PROFESSIONAL SERVICES

For customized tax preparation, consulting, or filing services provided by LetGoTax professionals:

  • Before Service Begins: If you cancel your request before our tax professionals begin working on your file or reviewing your documents, you are eligible for a 100% full refund.
  • Work-In-Progress: If work has already commenced on your tax return, any refund request will be prorated based on the amount of work completed prior to cancellation.
  • Completed Services: Once a tax return has been completed, reviewed, and signed/e-filed with the IRS or state tax authorities, fees for professional services are non-refundable.

3. SATISFACTION & ACCURACY GUARANTEE

  • Calculation Accuracy Guarantee: If a software or calculation error caused directly by LetGoTax results in IRS or state penalty/interest charges, we will reimburse you for those specific penalty and interest costs (subject to verification and limitations).
  • Audit Support: Service fees associated with audit support or defense packages are non-refundable once the coverage period begins or services are rendered.

4. NON-REFUNDABLE FEES

The following fees are strictly non-refundable under any circumstances:

  • Electronic filing (E-file) transmission fees paid to government tax agencies or third-party clearinghouses once submitted.
  • Bank processing or product payment transfer fees.
  • Priority or expedited support fees once support has been delivered.

5. HOW TO REQUEST A REFUND

To request a refund, please follow these steps:

  1. Send an email to [email protected] or [email protected].
  2. Include your Order ID / Invoice Number, full name, and the email address associated with your account.
  3. Provide a brief explanation of the reason for your refund request.

6. REFUND PROCESSING TIME

  • Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed using the original method of payment within 5 to 10 business days.
  • Depending on your card issuer or banking institution, it may take additional time for the credit to reflect on your account statement.