1. When We Accept Returns & Issue Refunds

• Defective or Invalid License Keys: If the license code received cannot be activated and our technical support team cannot provide a working solution within 24 hours.
• Unresolved System Incompatibility: If your computer meets the published software system requirements but the software fails to install or function due to technical errors.
• Duplicate Purchases: If you were accidentally charged twice for the same product.
• Request Period: The return/refund request must be submitted within 30 days from the date of purchase.

2. How to Request a Refund

1. Email our support team at info@letgotax.com with the subject line “Refund Request – [Your Order ID]”.
2. Provide your Order ID, purchase email, and a brief description (or screenshot) of the issue.
3. Our technical team will review and respond within 24 business hours to issue a replacement or approve your refund.

3. Refund Processing & Fees

• Refund Method: Refunds are credited directly back to the original payment method (Credit Card or PayPal).
• Processing Time: Once approved, refunds are processed within 3 to 5 business days.
• Restocking / Return Fees: $0.00 (Zero Restocking Fees).